Help Centre

Step-by-step guides, how-to articles, and answers for every part of the app.

🔍

🚀

Getting Started

Creating your account

Sign up with email, verify your address, and set up your profile.

Setting your calorie and macro goals

How TDEE is calculated and how to customise your daily targets.

Your first photo scan

How to take a good food photo and read your scan results.

Starting your 3-day free trial

What the trial includes, when billing starts, and how to cancel.

Connecting Apple Health / Google Health Connect

Sync steps, sleep, and calories from your wearable or health app.

🍛

Food Tracking

Searching Indian foods

Find dal, biryani, idli, sabzi, and other Indian dishes in the database.

Using Photo Calorie Scan

How to scan a thali or plate and get per-item macro estimates.

Manually logging a meal

Log items one by one, set portion sizes, and save frequent meals.

Saving and re-logging meals

Save a combined meal (dal + roti + sabzi) and log it in one tap next time.

Editing or deleting a log entry

How to correct a portion size or remove a logged item from any day.

🤖

AI Features

Generating a 7-day AI meal plan

Choose your region (South Indian, Punjabi, Bengali), diet type, and calorie target.

Using Recipe Remix

How the AI creates a new macro-matched variation of any recipe using your pantry.

Leftover Finder

Tell the app what's left in your kitchen and get recipe ideas before food goes off.

How to photograph your fridge and what vegetables and dals it can identify.

AI usage quotas explained

How many photo scans, remixes, and meal plan regenerations your plan includes.

👨‍👩‍👧‍👦

Family Plan

Inviting family members

Send an invite link to up to 3 additional members and track their acceptance.

Using the shared pantry

How all family members can view, update, and use the shared ingredient list.

Setting per-member calorie goals

Each family member can have different calorie targets, diet types, and allergies.

Removing a family member

How to remove a member from your plan and what happens to their data.

💳

Subscription & Billing

Comparing plans

Solo, AI Macro Planner, Family, AI Family Planner — what each plan includes.

Upgrading or downgrading your plan

How to switch plans mid-cycle and how prorated billing works.

Cancelling your subscription

Step-by-step cancellation on iOS (App Store) and Android (Google Play).

Restoring a purchase

How to restore your subscription after reinstalling the app or switching phones.

Payment failed or not processed

What to do if your UPI, card, or net banking payment does not go through.

🔒

Account & Privacy

Exporting your data

How to download all your nutrition logs, profiles, and meal history in JSON format.

Deleting your account

What happens when you delete your account and how long data is retained.

Changing your password

How to reset a forgotten password and update your current one.

Changing your email address

Steps to update your account email and re-verify.

What data we collect, how we use it, and your GDPR / DPDP rights.

Can't find what you need?

Our support team is here Monday–Friday (IST). We typically reply within a few hours, always within 24 hours.

support@nutrimacro.in · reply within 24h

22 questions answered in detail